I have a simpler select option dropdown HTLM element from a site on jweb. But the Max Application crashes when the dropdown menu is clicked on some of the PCs. Can someone please let me know if there is a way to fix it? The app is built for Windows.

Hi there,

I have a simpler select option dropdown HTLM element from a site on jweb. But the Max Application crashes when the dropdown menu...

basic-lessselectgreater-option-from-web-on-jweb-crashes-max-application-862

The crash is obviously not ideal and we'll file a ticket internally. In the meantime, can you ensure that you are using 

Yes based on few reading from the forum, we tried with 

 and it worked okay! We are still testing on multiple machines. There are follow up questions:

To troubleshoot the issue with the select option dropdown causing the Max Application to crash on some PCs, here are a few steps you can try:

Ensure that the HTML code for the select option dropdown is compatible with all browsers and versions of Windows that your application supports. Sometimes, certain features or code elements might not work well across all platforms.

Advise users to update their browsers (such as Chrome, Firefox, or Edge) to the latest version. Also, ensure that Windows on those PCs is updated to the latest version available. Updates often include bug fixes and compatibility improvements.

Test the select option dropdown in various browsers on the problematic PCs. This can help identify if the issue is specific to a particular browser or if it's a broader compatibility issue.

If your dropdown relies on JavaScript or CSS for functionality or styling, ensure that there are no errors or conflicts in the code. Use browser developer tools (F12 in most browsers) to inspect the dropdown behavior and look for any console errors.

Simplify the dropdown code if possible. Sometimes, overly complex code can cause unexpected issues, especially on certain devices or configurations.

If the issue persists on specific PCs, consider checking if there are any hardware-related issues on those machines that could be contributing to the crashes. This could include insufficient memory, outdated drivers, or other system-specific factors.

If you have access to developer resources or forums related to the Max Application or the development environment you're using (such as jweb), consider reaching out for specific guidance or troubleshooting tips tailored to that platform.

By systematically checking these areas, you can often identify and resolve issues that cause applications to crash on specific PCs when interacting with HTML elements like dropdown menus.

To follow up here, I can't reproduce the issue with Max 8.6.2 on macOS and we had addressed this in  Would you mind sharing the version of Max and some insight on your platform and OS version? Also a small example path pointing to a website on which you experience the crash would be great.

If you prefer to share that info in private, please feel free to get in touch with support and refer to this thread.

Hope that helps clearing up some of the things!

Basic <select> option from web on jweb crashes Max Application