authorization problem

Dec 4, 2009 at 4:31pm

authorization problem

hello,
I installed max5 on my windows7 OS on my new laptop.
I followed the support/authorization section http://cycling74.com/support/auth_max5

but it asks me a challenge response ?!!
and I read on support section that it was only for previous version.
I only have my serial number to provide…

how can I do?

#47017
Dec 4, 2009 at 4:46pm

Same problem here. There is definitely something odd with the latest Max download for windows, I simply cannot make it work on any of my windows machines here (I’ve tried 3). It either fails with an ‘unsigned driver error’ during the install, or refuses to run after installation.

I’ve done the .net framework update and also have the latest quicktime installed.

Nada. I’m going to wait and see if it gets fixed. Luckily for me I use it on OS X, and only want a windows install to check compatibility.

#169043
Dec 4, 2009 at 4:47pm

And yes, I get the challenge response thing too (on the few occasions I’ve managed to get it to run at all!)

#169044
Dec 4, 2009 at 5:17pm

There’s a problem with internet authorisation in the current release of Max 5.1.0 on Windows 64bit.

Please feel free to send in challenges to support along with your serial number if you need to get going right away.

We have the problem fixed internally and we’ll be updating Max5 with a bug fix release as soon as we can.

Sorry for the inconvenience.

Cheers

Andrew

#169045
Dec 4, 2009 at 6:18pm

It has come to our attention that some Windows OS configurations are having problems using ‘Internet Activation’. If this is the case for you, please try the following:

1. go to C:Program Files(x86)Cycling ’74Max 5.0
2. move the ilinet.dll in this folder to to the support folder
3. start up Max again

This should allow you to choose ‘Internet Activation’ properly. Enter your serial number on the web page that opens and you should be authorized. This will be fixed in the next update.

If it doesn’t work for some reason, please send along the manual challenge code to challenge at cycling74 dot com and we will send you a response code that will authorize your machine.

-Ben

#169046
Dec 4, 2009 at 8:14pm

ok.
it worked !!

thanks a lot

#169047
Dec 5, 2009 at 12:47am

Yes, that’s sorted my problem out too, finally authorized and working!

Thanks Ben :)

#169048

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