Forums > MaxMSP

Can't Install Demo


MPE
May 19, 2011 | 9:32 pm

I’m trying to install the Max 5 demo, but once it reaches "preparing to install" I keep getting a "The Windows Installer Service could not be accessed" error. This is the only time I’ve ever had this happen, and I’m not having trouble installing any other software. Any help/info would be greatly appreciated!


May 19, 2011 | 11:59 pm

Hi MPE,

You might try resetting your browser’s cache and re-downloading the installer, it sounds like it is damaged.

If you are still having problems, it may be a permissions issue on your machine. Regardless, drop a note to support at cycling 74 dot com and we will help you along.

-Ben



MPE
May 20, 2011 | 1:51 am

Ben,
Thanks for responding! I will send a note to support asap. I’ve re-downloaded 2 different versions of the software, both of them give me this error. I’ve reinstalled the microsoft installer even though it’s working fine everywhere else, and I’ve already switched to administrator and turned on all permissions….it hasn’t helped any at all.

No other software has ever given me this error….could it be that I’m on XP??



Jan
May 21, 2011 | 9:16 am

No problems on XP with me…


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