Can't Install Demo

May 19, 2011 at 9:32pm

Can't Install Demo

I’m trying to install the Max 5 demo, but once it reaches “preparing to install” I keep getting a “The Windows Installer Service could not be accessed” error. This is the only time I’ve ever had this happen, and I’m not having trouble installing any other software. Any help/info would be greatly appreciated!

#57212
May 19, 2011 at 11:59pm

Hi MPE,

You might try resetting your browser’s cache and re-downloading the installer, it sounds like it is damaged.

If you are still having problems, it may be a permissions issue on your machine. Regardless, drop a note to support at cycling 74 dot com and we will help you along.

-Ben

#204934
May 20, 2011 at 1:51am

Ben,
Thanks for responding! I will send a note to support asap. I’ve re-downloaded 2 different versions of the software, both of them give me this error. I’ve reinstalled the microsoft installer even though it’s working fine everywhere else, and I’ve already switched to administrator and turned on all permissions….it hasn’t helped any at all.

No other software has ever given me this error….could it be that I’m on XP??

#204935
May 21, 2011 at 9:16am

No problems on XP with me…

#204936

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