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How best to report crashes in M4L?

January 14, 2010 | 12:19 am

I have experienced a lot of crashes since getting Max For Live, with both Live and Max doing the occasional disappearing act.

What is the protocol for reporting such things? Is there somewhere I can get more info as I would like be a good citizen and help get this great platform rock solid.


January 14, 2010 | 12:49 am

We can only really work with (mostly) reproducible crashing. Intermittent is ok, sometimes. If it just happens out of the blue and you have no idea how then there’s practically nothing we can do to help.

Get together a small patch with as little as possible in it you need to reliably reproduce, document it like crazy so a half crazed fully caffeinated tech guy can read it straight through, and send it and the whole crash report into support at cycling 74 dot com.

Windows is the same except minus the crash report of course.

Cheers

Andrew


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