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recently i've acquired MAX/MSP 4.6.2 with jitter 1.6.2

after doing the response, 2 errors appear on the MAX window... 

--error:(mxj)classloader unable to find com/cycling74/jitter/JitterInstallUtility

--error: Jitter Java support: could not find jvm

JITTER works and MAX/MSP simply ignores all kind of MSP objects

i'm having this problem over a month. and i can

maxmsp-doesnt-work

Please go straight to support with this problem.

MAX/MSP doesn't work