Locating your Serial Number

Your serial number was emailed to you if you purchased Max 5 or 6 directly from Cycling ’74. If you cannot find it, log into your NetSuite account, choose the “My Account” tab, and click on the “Max 5 & 6 Serial Numbers” link to see the list.

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Authorization: Max 5

Max runs with no limitation and without the need to authorize for the first 30 days (demo mode).

Once the demo period has expired and you have purchased Max, you will need to authorize Max using your serial number obtained from the Cycling '74 Sales Department.

You can authorize with an Internet Authorization (instantaneous) or iLok (24-hour wait). Please read the short Authorization Instructions below before authorizing.

Internet Authorization

  1. If you haven’t already installed the software, please do so by downloading Max 5. (Even if you don’t own the entire collection, download and install Max/MSP and Jitter.)
  2. Launch the Max 5 application.
  3. Click “Authorize”.
  4. UNcheck “Use my iLok smart key” and click “Next”.
  5. Leave “Internet activation” selected and click “Next”.
  6. Enter the serial number in the prompt of your web browser.
  7. Click the “Authorize” button and your computer is authorized.

Important Notes

  • For Max 6 owners who would like to authorize version 5, please follow these instructions:
    • IF you own a 12-month student license, email your Challenge with a brief note explaining the request.
    • IF you own a full license of Max 6, please submit your Challenge to the Challenge/Response Authorization form.
  • If you get a new computer that you’d like to install this software on, you may do so by following the same steps listed above.
  • While Cycling ’74 limits the total number of computers a user can authorize, our single-user license agreement does allow multiple authorizations, as long as the software is only running on one personal computer at a time.
  • If you do not have internet access on the machine being authorized, or Internet Activation fails because of connectivity issues with our authorization server, you may attempt Manual Activation instead, and submit your Challenge string to the Challenge/Response Authorization Form
  • If you have followed the instructions and still cannot authorize, please email the details to auth@cycling74.com

iLok Authorization

  1. Review the iLok FAQ.
  2. Go to the iLok Authorization Form.
  3. Enter the required iLok information.
  4. As soon as your iLok account has been verified, an asset will be deposited, and you will be notified.

Important Notes

  • If you do not own an iLok and would like more information, please visit the iLok website.
  • iLok authorization is not available for Student 9-month Max/MSP/Jitter.
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