Locating your Serial Number
Your serial number was emailed to you if you purchased Max 5 or 6 directly from Cycling ’74. If you cannot find it, log into your NetSuite account, choose the “My Account” tab, and click on the “Max 5 & 6 Serial Numbers” link to see the list.
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Authorization: Radial
Challenge/Response Authorization
- If you haven’t already installed Radial, please do so before proceeding.
- Launch the Radial application.
- Click the Authorize button.
- You’ll then see a dialog box with a string of short words called a Challenge.
- Copy the Challenge.
- Paste it into the Challenge/Response Authorization Form, fill out the rest of the form, and submit it.
- After processing your authorization, we will e-mail you a new string of short words called a Response.
- Launch Radial again, click Authorize, and enter the Response in the dialog box below the Challenge string. Your software will then be permanently authorized on your hard disk.
Important Notes
- If your computer becomes deauthorized, the same Response may reauthorize it, even if the Challenge has changed. Please keep a record of your Response.
- We will respond to two Challenge/Response requests. If you need additional authorizations, please include an explanation in the Comments field on the Challenge/Response Authorization Form.
- If you only need to authorize a computer temporarily, please use the Comments field to tell us the date you would like it to expire.