MP3s Crashing Max 5 on Win XP


    Nov 09 2012 | 12:39 am
    I've emailed support, but if anyone else can help that'd be great.
    I'm trying to play MP3s using the import message with buffer and groove. This works on my Macs and Win 7, but I can't get it to work on two separate laptops each running Win XP.
    When I try to import an MP3, Max crashes on both Win XP computers. I get the same error on both machines: coreaudiotoolbox.dll crashed. After this, Max must close.
    I have the latest version of the .dll and QuickTime on both XP computers.
    If anyone knows how to resolve this issue, please HELP!
    QuickTime and iTunes run fine on these computers and play MP3s, but Max is crashing when I try to load ANY MP3.
    Here are the specs for computer #1: Max version: 5.1.5.43290 OS: Windows XP Service Pack 3 Processor: AMD Turion 64 X2 mobile, 1.79 GHz RAM: 896MB CoreAudioToolbox.dll version: 7.9.8.2, downloaded Oct. 11, 2012, installed with QuickTime
    Computer #2: Intel Core Duo processor 1.83GHz, 1GB RAM, and XP servicepack 2 or 3
    Any suggestions are greatly appreciated.

    • Nov 09 2012 | 1:11 am
      This is related to some changes in a recent update to Quicktime, and will not be fixed for Max 5.
      You will either need to update to Max 6.0.8, where it is fixed, or downgrade your Quicktime installation to an older compatible version.
      -Ben