david_r

- Max installed on Windows 7(64bit), never had a problem, worked fine. Since today: nothing. If I double click the App nothing happens. Not even an error or crash report. (after some tryouts my anti-virus-software once blocked the app and every time in the task-manager appears a max-process for a few seconds)

- uninstall - then restart - then delete all app data in the app data folder (preferences) and delete the leftover folder in the application folder - reinstall max (download-version) - restart

- tried to change the acess rights for the whole max folder (don't know if I did it the right way: right click on folder, properties, security ... )

- tried to use the "repair" function (installer) but then it says: " The feature you are trying to use is in a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Max6_x64.msi' in the box below. "

But indeed there is no such file on my PC and I did't find something about it in the www.

I don't have a CD because I purchased the download-version.

I don't understand why it worked the whole time and now it doesn't. What I did was deleting the content of C:windowsTEMP to get more free disk space. Could that be the problem? But why isn't it possible to get it working when I totally reinstall the software?

It was totally no problem to download Max 5, install it and run it. No problems at all.

Please help, I need Max very soon for my working.

In case that it could be useful: my System is a Lenovo ThinkPad L520, i5, 8GB Ram running Windows 7 Professional, x64

- Max installed on Windows 7(64bit), never had a problem, worked fine. Since today: nothing. If I double click the App nothing happens. Not even an error or crash report. (after some tryouts my anti-virus-software once blocked the app and  every time in the task-manager appears a max-process for a few seconds)

- open with admin-rights
- restart computer
- uninstall - then restart - then delete all app data in the app data folder (preferences) and delete the leftover folder in the application folder - reinstall max (download-version) - restart
- tried to change the acess rights for the whole max folder (don't know if I did it the right way: right click on folder, properties, security ... )
- uninstalled the Pace-Interlok-drivers
- tried to use the "repair" function (installer) but then it says: " The feature you are trying to use is in a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Max6_x64.msi' in the box below. "
But indeed there is no such file on my PC and I did't find something about it in the www.
I don't have a CD because I purchased the download-version.

It was totally no problem to download Max 5, install it and run it. No problems at all. 

help-max-6-does-not-start

Do not uninstall Pace, you need to have that stuff installed in order for Max to run. Try reinstalling the end user Pace drivers from

If you start up debugview before trying Max, what messages do you see?

http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx

Do not uninstall Pace, you need to have that stuff installed in order for Max to run. Try reinstalling the end user Pace drivers from 

Thanks. Reinstalling the Pace-Drivers didn't change anything.

I can't run the debugview. There is nothing captured. The site you posted does't say DebugView supports Windows 7.

Thanks. Reinstalling the Pace-Drivers didn't change anything. 

I can't run the debugview. There is nothing captured. The site you posted does't say DebugView supports Windows 7. 

by the way: the Max Version I'm using for the reinstall is 6.0.5

You might also try disabling antivirus software.

If it's still not working, we'll need to address this in support.

yes. right. now it worked. thats what comes out:

00000001    0.00000000    [FFFFFA800BCB3D10] WskProIRPGetAddrInfo is called.

00000002    0.00000727    [bind=FFFFFA800B133B20] Binding reference count++ = 2 (status = 00000000, impersonation= 2).

00000003    0.00000941    [FFFFFA8007474110] Request reference count++ = 3.

00000004    0.00003079    [FFFFFA8007474110] RPC method type = 1: rpc-method succeeded, queue to rpc-pending-list.

00000005    0.00003293    [FFFFFA8007474110] Request reference count-- = 2.

00000006    5.10793400    [FFFFFA8007474110] WskKnrRpcComplete: rpc calls back for completion.

00000007    5.10793877    [FFFFFA8007474110] WskKnrCompletePending: complete pending request (rpc=1).

00000008    5.10794067    [FFFFFA8007474110] Request reference count-- = 1.

00000009    5.10794210    [FFFFFA8007474110] Request reference count-- = 0.

00000010    5.10795641    [FFFFFA8007474110] WskKnrCompleteRequest: rpc completion return status = 00000000 (reply=c0000272).

00000011    5.10795879    [FFFFFA8007474110] WskProAPIGetAddressInfo returned addrinfo: [addr=0000000000000000].

00000012    5.10796070    [bind=FFFFFA800B133B20] Binding reference count-- = 1.

00000013    5.10796309    [FFFFFA8007474110] WskKnrCompleteRequest: complete irp with IO status = c0000272.

00000014    5.10869455    [FFFFFA8007889600] WskProIRPGetAddrInfo is called.

00000015    5.10870028    [bind=FFFFFA800B133B20] Binding reference count++ = 2 (status = 00000000, impersonation= 2).

00000016    5.10870218    [FFFFFA800D815250] Request reference count++ = 3.

00000017    5.10871983    [FFFFFA800D815250] RPC method type = 1: rpc-method succeeded, queue to rpc-pending-list.

00000018    5.10872221    [FFFFFA800D815250] Request reference count-- = 2.

00000019    10.21108532    [FFFFFA800D815250] WskKnrRpcComplete: rpc calls back for completion.

00000020    10.21109676    [FFFFFA800D815250] WskKnrCompletePending: complete pending request (rpc=1).

00000021    10.21109962    [FFFFFA800D815250] Request reference count-- = 1.

00000022    10.21110153    [FFFFFA800D815250] Request reference count-- = 0.

00000023    10.21111393    [FFFFFA800D815250] WskKnrCompleteRequest: rpc completion return status = 00000000 (reply=c0000272).

00000024    10.21111584    [FFFFFA800D815250] WskProAPIGetAddressInfo returned addrinfo: [addr=0000000000000000].

00000025    10.21111870    [bind=FFFFFA800B133B20] Binding reference count-- = 1.

00000026    10.21112061    [FFFFFA800D815250] WskKnrCompleteRequest: complete irp with IO status = c0000272.

00000027    19.26873970    startup call: main_initsupportfolder

00000028    19.26881218    startup call: path_getappfileref

00000029    19.26894379    startup call: sysinfo_acquire

00000030    19.26900482    startup call: systhread_init

00000031    19.26905823    startup call: mess_init

00000032    19.26941681    startup call: utils_init

00000033    19.26949310    startup call: obex_init

00000034    19.27177238    startup call: charset_init

00000035    19.27182961    startup call: filepreferences_initclass

00000036    19.27264786    startup call: appstatus_init

00000037    19.27269936    startup call: jsonreader_initclass

00000038    19.27276421    startup call: jsonwriter_initclass

00000039    19.27282333    startup call: msg_stack_init

00000040    19.27293205    startup call: obj2_init

00000041    19.27313042    startup call: sysinfo_getappname

00000042    19.27317810    startup call: fileformat_init

00000043    19.27331734    startup call: m_obj_init

00000044    19.27672577    startup call: path_init

00000045    19.89249039    startup call: translation_init

00000046    19.89773369    startup call: get_maxversion

00000047    19.89777565    startup call: xpcoll_init

00000048    19.89858437    startup call: fontinfo_init

00000049    19.89894295    startup call: fontmap_init

00000050    19.89898491    startup call: eventcontext_begin

00000001	0.00000000	[FFFFFA800BCB3D10] WskProIRPGetAddrInfo is called.
00000002	0.00000727	[bind=FFFFFA800B133B20] Binding reference count++ = 2 (status = 00000000, impersonation= 2).
00000003	0.00000941	[FFFFFA8007474110] Request reference count++ = 3.
00000004	0.00003079	[FFFFFA8007474110] RPC method type = 1: rpc-method succeeded, queue to rpc-pending-list.
00000005	0.00003293	[FFFFFA8007474110] Request reference count-- = 2.
00000006	5.10793400	[FFFFFA8007474110] WskKnrRpcComplete: rpc calls back for completion.
00000007	5.10793877	[FFFFFA8007474110] WskKnrCompletePending: complete pending request (rpc=1).
00000008	5.10794067	[FFFFFA8007474110] Request reference count-- = 1.
00000009	5.10794210	[FFFFFA8007474110] Request reference count-- = 0.
00000010	5.10795641	[FFFFFA8007474110] WskKnrCompleteRequest: rpc completion return status = 00000000 (reply=c0000272).
00000011	5.10795879	[FFFFFA8007474110] WskProAPIGetAddressInfo returned addrinfo: [addr=0000000000000000].
00000012	5.10796070	[bind=FFFFFA800B133B20] Binding reference count-- = 1.
00000013	5.10796309	[FFFFFA8007474110] WskKnrCompleteRequest: complete irp with IO status = c0000272.
00000014	5.10869455	[FFFFFA8007889600] WskProIRPGetAddrInfo is called.
00000015	5.10870028	[bind=FFFFFA800B133B20] Binding reference count++ = 2 (status = 00000000, impersonation= 2).
00000016	5.10870218	[FFFFFA800D815250] Request reference count++ = 3.
00000017	5.10871983	[FFFFFA800D815250] RPC method type = 1: rpc-method succeeded, queue to rpc-pending-list.
00000018	5.10872221	[FFFFFA800D815250] Request reference count-- = 2.
00000019	10.21108532	[FFFFFA800D815250] WskKnrRpcComplete: rpc calls back for completion.
00000020	10.21109676	[FFFFFA800D815250] WskKnrCompletePending: complete pending request (rpc=1).
00000021	10.21109962	[FFFFFA800D815250] Request reference count-- = 1.
00000022	10.21110153	[FFFFFA800D815250] Request reference count-- = 0.
00000023	10.21111393	[FFFFFA800D815250] WskKnrCompleteRequest: rpc completion return status = 00000000 (reply=c0000272).
00000024	10.21111584	[FFFFFA800D815250] WskProAPIGetAddressInfo returned addrinfo: [addr=0000000000000000].
00000025	10.21111870	[bind=FFFFFA800B133B20] Binding reference count-- = 1.
00000026	10.21112061	[FFFFFA800D815250] WskKnrCompleteRequest: complete irp with IO status = c0000272.
00000027	19.26873970	startup call: main_initsupportfolder
00000028	19.26881218	startup call: path_getappfileref
00000029	19.26894379	startup call: sysinfo_acquire
00000030	19.26900482	startup call: systhread_init
00000031	19.26905823	startup call: mess_init
00000032	19.26941681	startup call: utils_init
00000033	19.26949310	startup call: obex_init
00000034	19.27177238	startup call: charset_init
00000035	19.27182961	startup call: filepreferences_initclass
00000036	19.27264786	startup call: appstatus_init
00000037	19.27269936	startup call: jsonreader_initclass
00000038	19.27276421	startup call: jsonwriter_initclass
00000039	19.27282333	startup call: msg_stack_init
00000040	19.27293205	startup call: obj2_init
00000041	19.27313042	startup call: sysinfo_getappname
00000042	19.27317810	startup call: fileformat_init
00000043	19.27331734	startup call: m_obj_init
00000044	19.27672577	startup call: path_init
00000045	19.89249039	startup call: translation_init
00000046	19.89773369	startup call: get_maxversion
00000047	19.89777565	startup call: xpcoll_init
00000048	19.89858437	startup call: fontinfo_init
00000049	19.89894295	startup call: fontmap_init
00000050	19.89898491	startup call: eventcontext_begin
00000051	19.89902687	startup call: appbuilder_init
00000052	19.89908981	startup call: proxy_init
00000053	19.89912796	startup call: sched_init
00000054	19.89918518	startup call: fileutils_init
00000055	19.89957809	startup call: boxcolor_init
00000056	19.89993095	startup call: xmltree_init
00000057	19.90022469	startup call: jpatcher_api_init
00000058	20.07964516	 max.exestartup call: preferences_startup
00000059	20.08012009	startup call: apm_init
00000060	21.32772827	startup call: onecopy_init
00000061	21.32786942	startup call: key_initclass
00000062	21.32796478	startup call: keyup_initclass
00000063	21.32803154	startup call: itm_initclass
00000064	21.32822418	startup call: startup_load(extensions)
00000065	21.33893585	clang using Sandy Bridge workaround


It's possible that something has happened to your computer to disrupt the operation of the SQLIte database engine used by Max6.

You might be able to verify this by removing sqlite.mxe from the Max 6.0Cycling '74extensions folder and trying again, but you will not have database functionality, including autocompletion and a bunch of other things.

Please submit a report to support if you haven't already.We'll try and help you through that channel.

Thanks a lot. Doesn't help to delete the sqlite.mxe but maybe reparing the SQLite database could help, I'll try. But thanks so far.

I just downloaded Max 6.0.5 to run on Windows 7 & I'm running into the same exact problem as described by david_r. And yes, no problem running Max 5. I've tried the same remedies suggest here but to no avail.

Glad to see the issue's been brought up...just hope there's a solution soon. And yes, thanks for the suggestions.

Help Max 6 does not start