Report A Problem

Max 6.1 (or later): Provide us with your app and system info easily.
  • Select the "About Max" window (Max menu on Mac, or Help menu on Windows).
  • Click the link in the About Max window which reads "Copy support information to clipboard".
  • Paste the results in the "System and Max Version" field to the right on this form. It will look something like this:

Support Hours
Monday-Friday | 9am-5pm PST
Local Time @ C74
Tuesday | 9:28 pm

This form may be used for Max and the other Products listed below. Your intellectual property is protected when submitted with this form.
For all versions of Max 6, please report any problems you experience with clear and complete information, including steps to reproduce, software and system information, and where possible, an isolated example patch and crash log.

Choose a Product
 Max (MSP, Jitter, Gen, Cyclops) Mira M Cycles

First Name (required)

Last Name (required)

Your Email (required)

Provide a descriptive summary of the issue.

Steps to Reproduce
In numbered format, detail the exact steps taken to produce the bug.

Expected Results
Describe what you expected to happen when you executed the steps above.

Actual Results
Please explain what actually occurred when steps above are executed.

Describe circumstances where the problem occurs or does not occur, such as software versions and/or hardware configurations.

Provide additional information, such as references to related problems, workarounds and relevant attachments.

Example Patcher Code
Please paste compressed

System and Max Version
Please tell us your OS, version of Max installed, as well as computer model and GPU (if relevant). If reporting a Max For Live bug, please include the version of Live installed. Max 6 users can get this information with the 'Support Information' button in Max's About Menu.