Frequently Asked Questions
Technical Support
Most Common Problems and Solutions
Video Resources
- How to Authorize Max 6
- Max Basic Audio Setup (Mac)
- Installing the Latest Version of Max (Mac)
- Installing the Latest Version of Max (Win)
- How to Uninstall Soundflower
- When Max 6 Internet Authorization Fails
- Authorizing Max 5 (for Max 6 Owners)
- Authorizing a Max Add-on such as Gen or Cyclops with Your Serial Number
- Saving and Sharing Max Patches as Text
- Authorize Max 6
- How to use Max with your iLok
- Locating your Max 5 or Max 6 Serial Number
The suggestions in the FAQ do not fix the problem. What should I do next?
If you haven’t submitted a report to technical support, use this form. If you have submitted a form already, then you will get a response from technical support.
Areas of Interest
Products
Sales and Authorization
Licensing
Website and User Accounts
Quick-start Videos
Contact
If you have a question not answered by our FAQ, you can:
- Search Our Forums for common user issues.
- Fill out this form to report a software, website, or account issue. Or, send Support an email.
- Send the Sales Team an email for order and pricing help.