FAQ: User Account and Website
Overview of User Accounts
What is a user account for Max 8 and the website?
A user account controls your Max 8 authorization, your website profile/submissions/forum activity, and your Max 7 shopping.
Who can get a user account?
Anyone may sign up for a user account free with a valid email address. It is required if you want to use the Max 8 demo, buy Max 8, or participate on the website. Note: By creating a user account, you are agreeing to our Terms and Conditions.
Is there only one account?
Yes. (Many years ago, there were separate website and shopping accounts though.) Go to the welcome page or click 'SIGN IN' on the upper right side of the browser window, if you already have an account or want to create an account.
User Account Access
How can I access my account?
If you already have a website account -- used for project submissions, website commenting, and forum activity -- you can go to the welcome page or click 'SIGN IN' on the upper right side of the browser window. After Max 8 is installed, use the same email and password to sign in via the Max 8 application.
If I change my password on the website, will it change in the application too?
Yes, it is the same account. Therefore, any changes affect the website and Max application sign in.
How do I change my password or email?
To change your password or email address, sign in to your account on this website, choose 'VIEW PROFILE' from the dropdown menu under your name, then choose 'USER ACCOUNT SETTINGS'. If you have any trouble making a change, please email a request to support@cycling74.com and we will take care of it for you.
How do I recover my password, if I lost it?
To recover or reset your password, you can go to the welcome page or 'SIGN IN' to your account on the website. On the sign-in pop-up window, there will be a 'FORGOT PASSWORD' link. Follow the instructions.
Shopping and Purchases
How do I shop for Max 8?
Max 8 may be purchased inside the Max 8 application ('Help > User Account and Licenses') and on our webshop. Before you purchase, sign in to your account (or create one) for the best purchase experience: Your user account will automatically receive the authorization after purchase, as long as your computer is connected to the internet.
Submissions
How do I submit a project?
You must have a user account. After you sign in, there is a dropdown menu under your name on the top-right side of the browser window. Choose 'Share a Project', enter the information requested, and submit it. Your submitted projects will be listed on your profile under the 'Projects' tab. If you want to delete a project, email the Project page URL to website@cycling74.com. New project submissions may take up to a week to be published.
How do I submit a package?
You must have a website user account. After you sign in, visit the Package Submission Form Page. There are some basic instructions for submissions and contact information for questions.
How do I submit a tool?
The Tools page no longer accepts submissions. We encourage you to either submit your tool to MaxObjects.com, submit a Package proposal for inclusion in the Max Package Manager, or submit it as a Project.
Commenting on the Website
Can I comment on all website pages and posts?
You can comment on most of them. If you want to make a comment or have a question about a page that does not allow commenting, please send us an email with the page URL and your question.
When I submitted a comment, why didn't it show up on the page right away?
We moderate all first-time posts (new topic, comment, reply, etc) submitted to our website due to a high volume of spam. After your first post is published, you will be able to post freely without moderation.
Forums
How do I get started?
Read the Welcome page to get details for participation on the forums. Sign up for a free account if you do not already have one.
