FAQ: Max Not Starting or Max Crashing

    Problem: Max is not starting or Max is crashing.

    Solution: Clean Max off your hard drive and reinstall it.

    Instructions for Max 8 on Mac
    • Download a new installer of the latest version of Max.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: /Applications/Max.app
    • Navigate to ~/Library/Application Support/Cycling '74 and delete the entire Cycling '74 folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder, paste the path and click Go.)
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 8 on Windows
    • Download a new installer of the latest version of Max.
    • Delete your Preferences files in the folder: c:\Users\[Your username]\AppData\Roaming\Cycling '74. Note that Application Data is an invisible folder and may need to be made viewable.
    • Delete the folder Cycling '74 and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 7 on Mac
    • Download a new installer of the version of Max 7 you wish to run.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: /Applications/Max.app
    • Navigate to ~/Library/Application Support/Cycling '74 and delete the entire Cycling '74 folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder, paste the path and click Go.)
    • If your machine is running OS X 10.10 or earlier, navigate to Applications > Utilities > Disk Utility > and Repair Permissions for the volume where Max was installed. This step is not applicable for OS X 10.11 El Capitan and later.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 7 on Windows
    • Download a new installer of the version of Max 7 you wish to run.
    • Delete your Preferences files in the folder: c:\Users\[Your username]\AppData\Roaming\Cycling '74. Note that Application Data is an invisible folder and may need to be made viewable.
    • Delete the folder Cycling '74 and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 6 on Mac
    • Download a new installer of the version of Max 6 you wish to run.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: /Applications/Max 6 or /Applications/Max 6.1
    • Navigate to ~/Library/Application Support/Cycling '74 and delete the entire Cycling '74 folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder, paste the path and click Go.)
    • If your machine is running OS X 10.10 or earlier, navigate to Applications > Utilities > Disk Utility > and Repair Permissions for the volume where Max was installed. This step is not applicable for OS X 10.11 El Capitan and later.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 6 on Windows
    • Download a new installer of the version of Max 6 you wish to run.
    • Delete your Preferences files in the folder: c:\Users\[Your username]\AppData\Roaming\Cycling '74 Note that Application Data is an invisible folder and may need to be made viewable.
    • Delete the folder Cycling '74 and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.