FAQ: Max Not Starting or Max Crashing
Problem: Max is not starting or Max is crashing.
Solution: Clean Max off your hard drive and reinstall it.
Instructions for Max 8 on Mac
- Download a new installer of the latest version of Max.
- Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
- Delete:
/Applications/Max.app
- Navigate to
~/Library/Application Support/Cycling '74
and delete the entire Cycling '74
folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder
, paste the path and click Go
.) - Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 8 on Windows
- Download a new installer of the latest version of Max.
- Delete your Preferences files in the folder:
c:\Users\[Your username]\AppData\Roaming\Cycling '74
. Note that Application Data
is an invisible folder and may need to be made viewable. - Delete the folder
Cycling '74
and empty the Recycle Bin. - Clean out Max using the add/remove Programs and Features Control Panel.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 7 on Mac
- Download a new installer of the version of Max 7 you wish to run.
- Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
- Delete:
/Applications/Max.app
- Navigate to
~/Library/Application Support/Cycling '74
and delete the entire Cycling '74
folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder
, paste the path and click Go
.) - If your machine is running OS X 10.10 or earlier, navigate to
Applications > Utilities > Disk Utility >
and Repair Permissions
for the volume where Max was installed. This step is not applicable for OS X 10.11 El Capitan and later. - Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 7 on Windows
- Download a new installer of the version of Max 7 you wish to run.
- Delete your Preferences files in the folder:
c:\Users\[Your username]\AppData\Roaming\Cycling '74
. Note that Application Data
is an invisible folder and may need to be made viewable. - Delete the folder
Cycling '74
and empty the Recycle Bin. - Clean out Max using the add/remove Programs and Features Control Panel.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 6 on Mac
- Download a new installer of the version of Max 6 you wish to run.
- Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
- Delete:
/Applications/Max 6
or /Applications/Max 6.1
- Navigate to
~/Library/Application Support/Cycling '74
and delete the entire Cycling '74
folder. (To get to this folder: copy the path, switch to Finder, select Go > Go to Folder
, paste the path and click Go
.) - If your machine is running OS X 10.10 or earlier, navigate to
Applications > Utilities > Disk Utility >
and Repair Permissions
for the volume where Max was installed. This step is not applicable for OS X 10.11 El Capitan and later. - Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 6 on Windows
- Download a new installer of the version of Max 6 you wish to run.
- Delete your Preferences files in the folder:
c:\Users\[Your username]\AppData\Roaming\Cycling '74
Note that Application Data
is an invisible folder and may need to be made viewable. - Delete the folder
Cycling '74
and empty the Recycle Bin. - Clean out Max using the add/remove Programs and Features Control Panel.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.