FAQ: Max Not Starting or Max Crashing

    Problem: Max is not starting or Max is crashing.

    Solution: Clean Max off your hard drive and reinstall it.

    Instructions for Max 8 on Mac
    • Download a new installer of the latest version of Max.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: '/Applications/Max.app'
    • Navigate to '~/Library/Application Support/Cycling 74' and delete the entire 'Cycling 74' folder. (To get to this folder, click on your Desktop. Option-click on the 'Go' menu and pull down to 'Library'.)
    • Navigate to 'Applications > Utilities > Disk Utility >' and 'Repair Permissions' for the volume where Max was installed.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 8 on Windows
    • Download a new installer of the latest version of Max.
    • Delete your Preferences files in the folder: 'c:\Users\[Your username]\AppData\Roaming\Cycling 74'. Note that 'Application Data' is an invisible folder and may need to be made viewable.
    • Delete the folder 'Cycling 74' and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 7 on Mac
    • Download a new installer of the latest version of Max.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: '/Applications/Max.app'
    • Navigate to '~/Library/Application Support/Cycling 74' and delete the entire 'Cycling 74' folder. (To get to this folder, click on your Desktop. Option-click on the 'Go' menu and pull down to 'Library'.)
    • Navigate to 'Applications > Utilities > Disk Utility >' and 'Repair Permissions' for the volume where Max was installed.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 7 on Windows
    • Download a new installer of the latest version of Max.
    • Delete your Preferences files in the folder: 'c:\Users\[Your username]\AppData\Roaming\Cycling 74'. Note that 'Application Data' is an invisible folder and may need to be made viewable.
    • Delete the folder 'Cycling 74' and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 6 on Mac
    • Download a new installer of the latest version of Max.
    • Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
    • Delete: '/Applications/Max 6' or '/Applications/Max 6.1'
    • Navigate to '~/Library/Application Support/Cycling 74' and delete the entire 'Cycling 74' folder. (To get to this folder, click on your Desktop. Option-click on the 'Go' menu and pull down to 'Library'.)
    • Navigate to 'Applications > Utilities > Disk Utility >' and 'Repair Permissions' for the volume where Max was installed.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.
    Instructions for Max 6 on Windows
    • Download a new installer of the latest version of Max.
    • Delete your Preferences files in the folder: 'c:\Users\[Your username]\AppData\Roaming\Cycling 74' Note that 'Application Data' is an invisible folder and may need to be made viewable.
    • Delete the folder 'Cycling 74' and empty the Recycle Bin.
    • Clean out Max using the add/remove Programs and Features Control Panel.
    • Reinstall Max using the installer you downloaded.
    • Restart Max. If this does not solve your problem, contact Support.