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FAQ: Max Not Starting or Max Crashing
Problem: Max is not starting or Max is crashing.
Solution: Clean Max off your hard drive and reinstall it.
Instructions for Max 7 on Mac
- Download a new installer of the latest version of Max.
- Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
- Delete: '/Applications/Max.app'
- Delete Preference Files: '~/Library/Application Support/Cycling 74' (To get to this folder, click on your Desktop. Option-click on the 'Go' menu and pull down to 'Library'.)
- Open the 'Application Support' folder. Navigate to the 'Cycling 74' folder and delete it.
- Navigate to 'Applications > Utilities > Disk Utility >' and 'Repair Permissions' for the volume where Max was installed.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 7 on Windows
- Download a new installer of the latest version of Max.
- Delete your Preferences files in the folder: 'c:\Users\[Your username]\AppData\Roaming\Cycling 74'. Note that 'Application Data' is an invisible folder and may need to be made viewable.
- Delete the folder 'Cycling 74' and empty the Recycle Bin.
- Clean out Max using the add/remove Programs and Features Control Panel.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 6 on Mac
- Download a new installer of the latest version of Max.
- Back up any copies of files you may have saved inside the Max application folder before proceeding to the next step.
- Delete: '/Applications/Max 6' or '/Applications/Max 6.1'
- Delete Preference Files: '~/Library/Application Support/Cycling 74' (To get to this folder, click on your Desktop. Option-click on the 'Go' menu and pull down to 'Library'.)
- Open the 'Application Support' folder. Navigate to the 'Cycling 74' folder and delete it.
- Navigate to 'Applications > Utilities > Disk Utility >' and 'Repair Permissions' for the volume where Max was installed.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.
Instructions for Max 6 on Windows
- Download a new installer of the latest version of Max.
- Delete your Preferences files in the folder: 'c:\Users\[Your username]\AppData\Roaming\Cycling 74' Note that 'Application Data' is an invisible folder and may need to be made viewable.
- Delete the folder 'Cycling 74' and empty the Recycle Bin.
- Clean out Max using the add/remove Programs and Features Control Panel.
- Reinstall Max using the installer you downloaded.
- Restart Max. If this does not solve your problem, contact Support.