Returns accepted within 30 days if you purchased a full-priced license of Max. Discounted copies of Max are not eligible for return or refund. Discounted copies include: Student, teacher, crossgrade, school, and NFR.
Returns are not accepted for the Cycles and M products, and for C74 Recordings.
Returns of Cyclops, Pluggo, Mode, Hipno, Radial, UpMix and Octirama licenses are not permitted.
Max 8 may be purchased inside the Max 8 application ('Help > User Account and Licenses') and on our webshop. Before you purchase, sign in to your account (or create one) for the best purchase experience: Your user account will automatically receive the authorization after purchase, as long as your computer is connected to the internet.
If you own Max 6 (or older) products, look for your serial number that was emailed to you when you purchased Max 5 or 6 directly from Cycling '74. If you cannot find it, e-mail your full name to firstname.lastname@example.org. If you own Max 7 (or later) products, you can sign in to your account inside the Max 7 (or later) application under 'Help > User Account and Licenses'.
With the account-based authorization system in Max 8, your copy of Max will be authorized as soon as your payment has been processed. This requires that your computer is connected to the internet.
No. Max, its upgrades, add-ons and crossgrades are downloadable only.
You must be currently enrolled in a school and have valid identification (ID). As a teacher, you must have an identification (ID) or letter of employment from your department or school.
No. We accept international student and teacher IDs, too.
When you place your order inside the Max 7 application, you will be asked to take a photo of your identification (ID). If you are using a laptop, make sure it is open and can detect the camera.
No, just Max and associated upgrades.