Purchase and Sales FAQ, including Return Policies

    How do I cancel or change my subscription? How do I update the billing address on my subscription?

    In Max 8, there are two options:

    • Within the Max 8 application: Go to Help > User Account and Licenses. Sign in to your Cycling '74 account. Click the “+” sign next to the license you want to edit. Click on “View Account Info”. Navigate to the “Subscriptions” tab. On this page, you can manage (which includes cancelling) your subscription.
    • From "Your Receipt" email: Click on the "Manage Orders". To get access, the system will request you enter the email address where you received your receipt. Next, you will receive an email with a link to your account. Upon visiting that link, you can manage (which includes cancelling) your subscription.

    In Max 7, there are two options:

    • Within the Max 7 application: Go to Help > User Account and Licenses. Next, click on "Review/Cancel Subscription". You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
    • From "Your Order" email: Click on the link below the subscription item you ordered. You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
    How do I order Max as a gift?

    To purchase a Max license as a gift, place your order anonymously on our online shop. This means that you will not sign in or create a cycling74.com account.

    1. Start here: https://cycling74.com/shop
    2. Make sure you are not currently signed in. To do this, look at the upper right-hand side of the Shop page. If you see “Sign In” then proceed with your purchase. (If not, then click "Sign Out".)
    3. After placing an order on the online shop, you will receive several emails. There is a confirmation and receipt email, along with an activation email with the subject line “Activate your Max purchase”. Forward this “activation” email to the gift recipient. It allows them to authorize Max with a new or existing cycling74.com account.
    I'm in the EU and I see a charge for VAT. What is it?

    If you are purchasing from a country in the European Union, you will be subject to VAT which is a kind of tax on your purchase. Unfortunately, Cycling '74 cannot control this tax.

    If you are exempt from paying VAT, you can provide a valid VAT ID at the time of purchase. For those providing a valid ID, no tax will be collected, and the ID will be included on the invoice upon purchase completion. If you neglect or are unable to enter a VAT ID at the time of the purchase, contact our order processing service (questionacharge.com) with the order reference / ID and the valid VAT ID.

    Returns and Tranfers

    May I transfer ownership of Max to another person or sell my copy of Max?

    Yes, in some situations. Visit the Sale and Transfer Policies page to get complete details.

    What is the return policy for Max?

    Returns accepted within 30 days if you purchased a full-priced license of Max. Discounted copies of Max are not eligible for return or refund. Discounted copies include: Student, teacher, crossgrade, school, and NFR.

    What are the return policies for the Cycles and M products, and for C74 Recordings?

    Returns are not accepted for the Cycles and M products, and for C74 Recordings.

    What is the return policy for Discontinued Products?

    Returns of Cyclops, Pluggo, Mode, Hipno, Radial, UpMix and Octirama licenses are not permitted.

    General Questions

    How do I purchase Max?

    Max 8 may be purchased inside the Max 8 application ('Help > User Account and Licenses') and on our webshop. Before you purchase, sign in to your account (or create one) for the best purchase experience: Your user account will automatically receive the authorization after purchase, as long as your computer is connected to the internet.

    How do I sign in to see what type of Max I own?

    If you own Max 6 (or older) products, look for your serial number that was emailed to you when you purchased Max 5 or 6 directly from Cycling '74. If you cannot find it, e-mail your full name to serialnumber@cycling74.com. If you own Max 7 (or later) products, you can sign in to your account inside the Max 7 (or later) application under 'Help > User Account and Licenses'.

    How long will it take to process my order?

    With the account-based authorization system in Max 8, your copy of Max will be authorized as soon as your payment has been processed. This requires that your computer is connected to the internet.

    How do I purchase older versions of Max?

    First, you must purchase a full license or annual subscription of Max 8 -- not a monthly subscription. Download the older version you want and then follow the instructions for authorizing that older version. You may still authorize Max 8.

    May I get Max in a box?

    No. Max, its upgrades, add-ons and crossgrades are downloadable only.

    I would like to sell my standalone application. May I do that?

    Yes.

    Student and Teacher Questions

    How do I qualify for the student or teacher price?

    You must be currently enrolled in a school and have valid identification (ID). As a teacher, you must have an identification (ID) or letter of employment from your department or school.

    Do I have to be a student or teacher in the U.S.?

    No. We accept international student and teacher IDs, too.

    Where do I send a copy of my identification?

    When you place your order inside the Max 7 application, you will be asked to take a photo of your identification (ID). If you are using a laptop, make sure it is open and can detect the camera.

    As a student, can I get discounts on all Cycling '74 products?

    No, just Max and associated upgrades.

    Sales on Ebay

    May I sell Cycling '74 products on Ebay?

    Only authorized dealers may sell on Ebay. If you would like to become an authorized dealer, contact our Dealer Sales Department.

    What if I want to buy Cycling '74 products on Ebay?

    If you are a customer and are considering buying Cycling '74 products from Ebay, contact us first to make sure the seller is authorized..