FAQ: Individual and School Subscriptions

    Subscriptions for Individuals

    How many machines can an individual subscription authorize?

    The subscription allows for one authorization per seat. The authorization can be used on up to 3 computers, as long as they're are not running Max at the same time.

    How does the authorization work for the subscription?

    Subscription licenses are authorized with the standard internet authorization used for regular Max 7 licenses. After your payment is processed, your computer is automatically authorized as long as it's connected to the internet.

    How long is the subscription?

    You can purchase a monthly or annual subscription. It can be renewed, and the duration of the subscription can be changed.

    When am I charged for my monthly subscription?

    Your credit card will be charged on the same day of the month as your original purchase. If you purchased on the 10th, your credit card will be charged again on the 10th the next month. There is one exception: If your original purchase was on the 31st of any month, your credit card will be charged on the last day of the following months. If the last day is the 30th, then the following month will be the 30th too. If you have a monthly subscription beyond February, then your credit card will be charged on the 28th of all months for the rest of your remaining subscription.

    Can I purchase a subscription for a computer that's not connected to the internet?

    Sort of. When you first purchase a subscription, your computer must be connected to the internet to receive the authorization. Your computer will be authorized offline for up to 30 days before you need to connect to the internet again. If your computer will never be connected to the internet, you should consider a regular license instead of a subscription.

    How do I cancel or change my subscription? How do I update the billing address on my subscription?

    There are two options:

    • Within the Max 7 application, go to Help > User Account and Licenses. Next, click on "Review/Cancel Subscription". You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
    • From "Your Order" email, click on the link below the subscription item you ordered. You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
    What if I already own an older version of Max?

    You may either purchase an upgrade or choose to change to a subscription. In most cases, the upgrade is a better deal for people who already own Max.

    What if an upgrade is released during my subscription period?

    You will get all updates and upgrades free for the duration of your subscription.

    Is the subscription version different from a regular license?

    No, the subscription will have the same features and functionality.

    Are regular licenses still available for sale?

    Yes.

    Subscriptions for Schools

    Annual, renewable subscriptions are available to educational institutions, including those outside the U.S. Even if your school already owns permanent licenses of Max, the subscription model may be a better direction for your school. Read below to learn more and contact us if there are any questions we haven't answered. Get an Online Quote!

    How many machines can a single seat of a subscription authorize?

    The subscription allows for one authorization per seat, so a user may authorize only one computer.

    How does the authorization work for the subscription?

    Subscription licenses can be authorized with the standard internet authorization used for regular Max 7 licenses, or with a keyserver.

    How long is the subscription?

    The duration is one year. The subscription can be renewed and number of copies adjusted annually.

    What if my school already owns Max 7?

    Purchasing the subscription will not negate your fixed copies of Max 6 or Max 7. You can still authorize your fixed copies of Max 6 or Max 7.

    Who can use the subscription seats?

    The school can allow anyone at the school (teacher, student, computer lab, etc.) to use the seats from the subscription.

    What if an upgrade is released during the subscription year?

    The school will get all Max upgrades during its subscription year as part of the subscription, so it is not version-specific and the school always has access to the latest features.

    Is the subscription version different from the regular licenses?

    No, the subscription will have the same features and functionality.

    Are regular licenses still available for sale?

    Yes, schools can purchase a subscription or regular licenses or upgrades. Visit the online quote generator to get prices and compare.

    Is the subscription available for fewer than 8 seats?

    No, eight seats is the minimum purchase.