FAQ: Website


Logins

What is a login?

With the release of Max 7, we launched a single account system tied to a single login. The account is used for logging into Max 7, shopping, and posting to the website. Find out more about user accounts (logins) here.

How do I create an account?

Use this form to create an account. (You can also create an account through the Max 7 application.) After you have an account, you can comment on posts, post to the forums, or submit your projects and tools.

How do I change my profile?

After you log into the website, click the on the upper right side of the browser window.. This will take you to your author page. Click the “Edit Your Profile” button.

How do I add an icon to my profile?

Visit Gravatar.com to create an icon which will be associated with your website user account.

How do I change my username?

The system we launched with Max 7 relies on your email address instead of a username for login. You can change this by editing your profile. If you really need a username change, email your request to website@cycling74.com.

How do I change my password or email?

To change your password or email address, log in to your account here, then edit your profile. If you have any trouble making a change, please email a request to website@cycling74.com and we will take care of it for you.

How do I recover my password, if I lost it?

To recover or reset your password, visit the account login page and click the “Lost Your Password” link. Next, you will receive an email with instructions for resetting your password.

I tried recovering my password, but I never got the email. Why?

Check your spam folder. If you don’t see it there, then please contact technical support and include the details of your problem.

Submissions

How do I submit a project or tool?

You must have a website user account. After you log in, visit the Projects Page or the Toolbox Page and click the “Add New” button. You can also “manage” your projects and tools after they have been published.

I submitted a Project, but it hasn’t been published. Why?

Please confirm that you actually “Submitted” it. Saved “Drafts” will not be published. After we receive your submission, we look it over for any problems and then publish it. It can take up to a week, but it’s usually done within a day or two.

Commenting

Can I comment on all website pages and posts?

You can comment on most of them. If you want to make a comment or have a question about a page that does not allow commenting, please send us an email with the page URL and your question.

When I submitted a comment, why didn’t it show up on the page right away?

We moderate some comments submitted to our website due to a high volume of spam.

Forums

How do I get started?

Read the Welcome Post to get details for participation on the forums. You can register for an account if you do not already have one.

How do I post a Max patch or use one that has been posted by someone else?

Watch this video for instructions:

I haven’t used the Max Forum on this website before, but I used to participate on the old Max List. Can I use my old login information?

If you are an old Max List friend, you may already have an account on this current system. Recover your new password here.

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