• What should I do if Max is not starting or if Max is crashing?
• Why am I getting errors during installation of Max 6 (or older) and legacy products?

In a future version of Live 10 Suite, this will not be required. Currently, you must download and install Max 8, then go through these steps to set it as the Max for Live Editor within Live 10.

1. Upgrade to Live 10.0.4, if you haven’t done so already
2. Download and install Max 8
3. Open Live, go to Live > Preferences > File Folder, and select the standalone version of Max 8 by clicking the Browse button

• How to Authorize Max 6
• Max Basic Audio Setup (Mac)
• Installing the Latest Version of Max (Mac)
• Installing the Latest Version of Max (Win)
• How to Uninstall Soundflower
• When Max 6 Internet Authorization Fails
• Authorizing Max 5 (for Max 6 Owners)
• Authorizing a Max 6 (or earlier) Add-on such as Gen or Cyclops with Your Serial Number
• Saving and Sharing Max Patches as Text
• How to use Max 6 (or earlier) with your iLok
• Locating your Max 5 or Max 6 Serial Number

If you haven’t submitted a report to technical support, use this form. If you have submitted a form already, then you will get a response from technical support.

If you are purchasing from a country in the European Union, you will be subject to VAT which is a kind of tax on your purchase. Unfortunately, Cycling '74 cannot control this tax.

If you are exempt from paying VAT, you can provide a valid VAT ID at the time of purchase. For those providing a valid ID, no tax will be collected, and the ID will be included on the invoice upon purchase completion. If you neglect or are unable to enter a VAT ID at the time of the purchase, email our order processing service (orders@fastspring.com) with the order reference / ID and the valid VAT ID.

In Max 8, there are two options:

• Within the Max 8 application: Go to Help > User Account and Licenses. Sign in to your Cycling '74 account. Click the “+” sign next to the license you want to edit. Click on “View Account Info”. Navigate to the “Subscriptions” tab. On this page, you can manage (which includes cancelling) your subscription.
• From "Your Receipt" email: Click on the "Manage Orders". To get access, the system will request you enter the email address where you received your receipt. Next, you will receive an email with a link to your account. Upon visiting that link, you can manage (which includes cancelling) your subscription.

In Max 7, there are two options:

• Within the Max 7 application: Go to Help > User Account and Licenses. Next, click on "Review/Cancel Subscription". You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
• From "Your Order" email: Click on the link below the subscription item you ordered. You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.

Yes, you can purchase inside the Max 8 application or visit our webshop

Max 7 purchases after November 2, 2017 include a free upgrade to Max 8.

• Max 8
• Max 7
• Max 6
• Jitter
• Mira
• Vizzie
• Max for Live
• Max 5
• Max 4
• M
• Cycles
• Discontinued Products: Pluggo, Mode, Hipno, Cyclops

• Upgrading to Max 8
• Purchase and Sales FAQ, including Return Policies
• Transfer Policies
• User Account in Max 7 (or later)
• Max 8 Authorization
• Max 7 Authorization
• Max iLok Authorization
• Subscriptions for Individuals and Schools
• Educational Institution Keyserver

• Gen: Code Export

• User Account in Max 7 (or later)
• Website Logins, Submissions (Projects, Tools, Packages), Commenting

• Max 8 Features
• Max 7 For Everyone
• Max 7 For Ableton Live Users