Submit a Support Request

    (Please use the 'Copy Compressed' option under Max's Edit menu.)
    • Please tell us your OS, version of Max installed, as well as computer model and GPU (if relevant).
    • For Max 6.1 (or later) users can get this information by clicking the "Copy support information to clipboard" button in the About Max window. (Max menu on Mac, or Help menu on Windows).
    • If reporting a Max for Live bug, please include the version of Live installed.

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    Supported file types: png, jpg, jpeg, gif

    This form may be used for Max and the other items listed. Your intellectual property is protected when submitted with this form.

    How do I include system info with this form?
    • From Max 6.1 (or later), select the 'About Max' window (Max menu on Mac, or Help menu on Windows).
    • Click the link in the About Max window which reads 'Copy support information to clipboard'.
    • Paste the results in the 'System and Max Version' field to the right on this form. It will look something like this:
    Get help from our online docs and FAQ.
    How do I authorize Max for Live?