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ironside

I'm unable to authorise max 6 - are the servers down or something? Inside the web browser it works, but in the authorise max application it just hangs and then says error. It's really urgent - if I can't authorise within the next hour or so I'm in huge trouble...

I'm unable to authorise max 6 - are the servers down or something?  Inside the web browser it works, but in the authorise max application it just hangs and then says error.  It's really urgent - if I can't authorise within the next hour or so I'm in huge trouble...


authorisation-servers-down

Hi Ironside, I hope it's not too late—but did you try emailing support@cycling74.com?

Or this form:
https://cycling74.com/contact-support/


Thanks for your reply. Sorry I didn't respond sooner.

In the end I didn't really resolve this - I contacted support/tried a manual authorisation, but it took too long. I just about managed to get away with it, but it wasted half a day for me. I'd be curious if it was the servers - I had a pretty ropey internet connection, but I was able to load and browse websites, send emails etc, so I expect it may have been a glitch on c74s side. I do a lot of installation work, often with quite extreme time pressures, and I suppose this makes me vaguely worry about the moves to online authorisations.

Thanks for your reply.  Sorry I didn't respond sooner.

In the end I didn't really resolve this - I contacted support/tried a manual authorisation, but it took too long.  I just about managed to get away with it, but it wasted half a day for me.  I'd be curious if it was the servers - I had a pretty ropey internet connection, but I was able to load and browse websites, send emails etc, so I expect it may have been a glitch on c74s side.  I do a lot of installation work, often with quite extreme time pressures, and I suppose this makes me vaguely worry about the moves to online authorisations.


Authorisation servers down?