Authorization Issue - Challenge??

Jimmy Lem's icon

I bought max/MSP 5 and today got the serial and instructions. Unfortunately the instructions MUST be incorrect -

5. Leave "Internet activation" selected and click "Next".
6. Enter the serial number above in the prompt in your web browser.

I click "Internet activation" and Next and get a challenge form (not web), yet cannot find a challenge page for v 5 anywhere? I never get "a prompt in your web browser"?

Andrew Pask's icon

We're having some problems with some people right now.

Try it again, select "manual activation", click through to the challenge page, copy the challenge and send it to

support@cycling74.com

With your serial number. Please include your system and OS details.

-A

Jimmy Lem's icon

OK sent - thanks Andrew - looking forward to your response - I've still got Live and Max for Live to do and have been struggling on this one for a few hours - thanks!