denied accsess to dashboard?

matt ritti's icon

at long last i finally got Max7 authorized and very glad
for it.
not sure what that means or what i should about it...

Lilli Wessling Hart's icon

Hi Matt,

Please provide more details about your experience. Where did you see this error?

Thanks,
Lilli

matt ritti's icon

when i tried to update(edit?) my profile.
i got a message that i was"denied access to the dashboard.contact
administrator"
at least i'm able to post on the forum,so i guess that's a good sign.
Thank-You Lilli

Lilli Wessling Hart's icon

It's possible you tried when we were updating the website. Do you get the same error when you click this link?
https://cycling74.com/wp-admin/profile.php

(Please be sure you are logged in first.)

Lilli

matt ritti's icon

unfortunately,i got the same result(several times)
i'm not terribly stressed about it,but i do appreciate your attention to
the matter.
i suppose there's a glitch somewhere...
thanks m.r.

Lilli Wessling Hart's icon

Thanks for trying! We are looking into it.

Lilli

Grant Atkinson's icon

Just thought I'd let you know I'm having the same problem here.

Lilli Wessling Hart's icon

Thanks for confirming. We're trying to track down the problem and make a fix.

In the meantime, if anyone requires immediate changes to their profiles, please email website@cycling74.com

Lilli

Lilli Wessling Hart's icon

Matt, Grant, and anyone else experiencing this: We have uncovered the problem in the database. If you would be so kind as to log out of the cycling74.com website, log back into the website, and then check your profile access, I'd really appreciate it. All our tests have shown this to work.

Again, thanks.

Lilli

matt ritti's icon

Yes indeed...(was playing around in MAX just now)
Thank-You! m.r.