Documentation slow to load and displayed wrong in Max 6 (XP 32bit)

    Feb 07 2012 | 2:22 pm
    The documentation seems to take an age to load, freezes max while it does it and then doesn't seem to display very much (images appear badly cropped). What gives? Does anyone else have this?

    • Feb 09 2012 | 6:06 am
      Please send an email to support at cycling 74 dot com with the following:
      - OS - Computer model - Exact version of Max - Installed Web Browsers - Installed Web Browser extensions and Plug-ins
      Also, please include a set of steps to reproduce the behavior you are seeing.
    • Feb 09 2012 | 5:08 pm
      I've been seeing this on a Windows XP machine for several months now. The reference screens can be very, very slow to load, and Max6 crashes if you attempt to close the screen before it loads. On the same machine, Max5 displays documentation almost immediately.
      I hope the details of your report help in tracking down this bug. It's made Max6 unusable for new users here.
    • Feb 09 2012 | 7:52 pm
      yes xp and the new max help don't like each other. someone told me that, beside similar things that have been posted above, max6 creates no scrollbar for the inner reference window so that he's using the online help at the moment. O.
    • Feb 19 2012 | 1:09 am
      I fixed it by upgrading internet explorer from version 6 (ouch - I only use firefox so it had just sat there the last ten years) to version 8. It's still slow to load the first time but bareably so and more importantly it renders correctly.
      So my advice to you newdendrite and 11olsen is try upgrading your IE.
    • Feb 19 2012 | 5:14 pm
      I have upgraded to the most recent version of IE. It makes no real difference. The new style documentation windows load excruciatingly slowly under XP Pro.