Error with new Focusrite 18i16 and MAX

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I'm using Windows 11 PC

I'm connecting the Audio interface to the power socket as well to the computer via USB-c port.

some time it is reseting and I'm geting this error messages:

any idea what can it be?

Audio setting in max:

focusrite info:

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The Focusrite once in a while shutdown and immediately go back again. I'm receiving this error in MAX:

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ok I think it was because the audio interface power cord was disconnected by mistake

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problem continue to happens once in a while. i'm getting those printing:

MSP ASIO: Focusrite USB ASIO: initialization error -1000

Cannot open Focusrite USB ASIO. (Error code: 0x54f)

MSP ASIO: Error -1 loading driver Focusrite USB ASIO.

ad_dostart: there are no audio inputs or outputs!