Is MAX/MSP dead or something?

well, i have to say. I have been trying to buy Max for 5 days now with no success whatsoever. I first paid for the thing, then sent the student status verification info over. When i heard nothing from their end, i sent a message to sales. They replied that the thing should have been processed already, but no one had managed to send me any info about that. Still got no auth. I clarified the problem to this sales-person, but he/she has yet to reply. It's 3-4 days now. Processing an order doesn't take that long and if by some miraculous turn of events it actually does then i would like to know about it. After this i have now sent 3 separate messages about the situation to different e-mails and even provided them with a new copy of my student info. Still got no reply whatsoever. Also, the online store page doesn't seem to get registrations right, since it doesn't allow me to log in, even though i created the account (didn't get any confirmation of that, or any receipts either, of course) The payment processing site did get the dough reserved from my bank, however, but that's about the only thing that is actually done so far. Haven't heard of order processing this slow when the actual product is digital. I really would like to buy Max and use it, but i can't blame myself for making this so hard. I wonder what on earth is going on with Cycling74.