Megan Hung

Hi, I really need help. I bought MAXMSP few days ago and tried to authorize it. However, when i click the authorize button, the screen appears blank. I've tried to reinstall several times, and still get the problem. 

畫面截取 2022-09-30 at 1.10.55 PM.png

Hi, I really need help. I bought MAXMSP few days ago and tried to authorize it. However, when i click the authorize button, the screen appears blank. I've tried to reinstall several times, and still get the problem. 
Any solution? Thanks

Hi, I really need help. I bought MAXMSP few days ago and tried to authorize it. 

i-can't-authorize-maxmsp

Please get in touch with our support to resolve your authorization issues as they will be able to help you in the best way with this problem.

Hi! I’ve sent mail to cycling support several times, they replied the solution last week. Since none of the way they said can be solved, they started to going in circle…..

Hi! I’ve sent mail to cycling support several times, they  replied the solution last week. Since none of the way they said can be solved, they started to going in circle…..

if you expect to get better help from forum then from cycling support team ????

at least post more details and what you allready tried.

It could be as simple as internet connection, privileges etc

I see you are on mac, run executable in Max.app/Contents/MacOS directly,

image.png

if you expect to get better help from forum then from cycling support team ????
at least post more details and what you allready tried.

did you try to open package manager ?
I see you are on mac, run executable in Max.app/Contents/MacOS directly,
maybe terminal will post some infos


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it seems that max starts to rebuild database and probably either fails or needs long time to do so.

I remember that being reported here in the forum,

where Max app would not seem to start up at all.

Did you get package manager to open and connect to remote packages?

that paceap.eden bla bla errors are irrelevant, you seem not to try to authorise using ilok dongle, or ?

https://support.cycling74.com/hc/en-us/articles/360050780833-iLok-Authorization

it seems that max starts to rebuild database and probably either fails or needs long time to do so.
I remember that being reported here in the forum,
where Max app would not seem to start up at all.
Did you get package manager to open and connect to remote packages?

Oh, and any solution for this in that forum? 

Well, I cannot connect to package manager. I've tried to open it, but it shows blank screen.

Yes, I didn't authorize from ilok, though I've downloaded it(But it shows unavailable message). Is it necessary to authorize by ilok?

Oh, and  any solution for this in that forum? 
Well, I cannot connect to package manager. I've tried to open it, but it shows blank screen.
Yes, I didn't authorize from ilok, though I've downloaded it(But it shows unavailable message). Is it necessary to authorize by ilok?

your problem seems to be internet connection.

no, ilok is not needed, I asked just to be sure you use no ilok.

If you installed ilok and don't use any ilok protected software, uninstall it.

you need to check that max has internet connection.

Otherwise you will not be able to authorise it.

your problem seems to be internet connection.
because also package manager is blocked.

no, ilok is not needed, I asked just to be sure you use no ilok.
If you installed ilok and don't use any ilok protected software, uninstall it.

you need to check that max has internet connection.
Otherwise you will not be able to authorise it.


No, my Internet connection is fine. I can surf the net successfully.

Or any other possibility is that I add Ad-block?

No, my Internet connection is fine. I can surf the net successfully.  

Or any other possibility is that I add Ad-block? 

your internet connection might be fine, but is it fine also for Max ?

you can try to open jweb in max and try to fetch some url ....

your internet connection might be fine, but is it fine also for Max ?
Maybe you blocked it somewhow.
you can try to open jweb in max and try to fetch some url ....


Hi! What do you mean "open jweb in max"? Is it an url inside Max? I don't know this stuff LOL

open jweb help file
it is web browser in mac


i think he might that version where there was a problem with macos webkit.

Hi! I still can't find jweb. Can you tell me in more detail, thanks!

Do you mean the OS version? I am currently in 11.1 version and MAX 8

jweb.mp4

Okay, i found some strange thing. It shows

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Thanks so much. idk it's an object.
Okay, i found some strange thing. It shows

yes, and it can’t work(show nothing). Sorry for the late response

I finally solved it after I upgrade my mac to version 12. 

Hi all!!! Thanks for your response.
I finally solved it after I upgrade my mac to version 12. 
Whoooooooh

I can't authorize MAXMSP