Darwin Grosse

Cycling ’74 is looking for a motivated and organized individual for our Customer and Product Support position. This is a full time, US-based remote employment position - you will work from home, with modest travel requirements (when safety concerns allow). It is also a Max-focused position, so knowledge of Max is an important aspect of a successful applicant’s background.

To apply, please send a brief statement about what would make you a good fit and why you would like to work for a creative company, as well as anything else you’d like us to know. That statement, along with your resume, can be sent to 

. The subject line should read: “New applicant for Full Time Product Support.” We enthusiastically welcome applicants with experience in a range of fields and would love to hear about it in your statement. If you’re not familiar with Cycling ‘74, please visit 

Job Description: Customer and Product Support

With a role in Cycling ‘74’s customer care department, you will have the opportunity to work directly with our customers. Working closely with the Technical Support Manager and the Material Team, you will be responsible for providing guidance to current and prospective customers, from purchase and installation, and throughout the continued use of the software. This position is also responsible for providing general assistance within the Material Team, which may include product testing, product documentation, marketing material production, and event participation.

Knowledge, Skills, and/or Abilities Required:

Educational/Vocational/Previous Experience Recommendations:

Cycling ’74 is a fully distributed workplace and each employee is required to work from home. We are actively working on creating non-hierarchical structures in place of traditional management.

Diverse teams are strong teams. Cycling ’74 is an equal opportunity employer. All applicants will be considered for employment without discrimination due to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

We acknowledge that there is a significant under-representation of women, BIPOC, and LGBT+ in the music technology industry. We actively encourage applicants from all backgrounds in order to address this imbalance in moving towards an inclusive industry while simultaneously fostering a safe and non-violent work environment for all employees.

To apply, please send a brief statement about what would make you a good fit and why you would like to work for a creative company, as well as anything else you’d like us to know. That statement, along with your resume, can be sent to jobs@cycling74.com. The subject line should read: “New applicant for Full Time Product Support.” We enthusiastically welcome applicants with experience in a range of fields and would love to hear about it in your statement. If you’re not familiar with Cycling ‘74, please visit https://cycling74.com/company 

With a role in Cycling ‘74’s customer care department, you will have the opportunity to work directly with our customers. Working closely with the Technical Support Manager and the Material Team, you will be responsible for providing guidance to current and prospective customers, from purchase and installation, and throughout the continued use of the software. This position is also responsible for providing general assistance within the Material Team, which may include product testing, product documentation, marketing material production, and event participation. 

Work with prospective and current customers to provide information about Cycling ‘74 products that will enable the client to place an order

Support for institutional software authorization and installation

Support for individuals experiencing software authorization problems or requiring special authorization treatment 

Assist customers with technical needs via telephone, email, and the website forum

Maintain customer records in the CRM system

Resolve customer complaints by investigating problems and developing solutions

Make recommendations for improvements in systems and/or policies

Collaborate in the testing of pre-release software as part of ‘binge’ testing 

Assist in developing and reviewing marketing and educational material  

Participate in Material Team and other company meetings

Participate in company-wide initiatives which may include duties outside of your
Department (including attendance at specific events)

Knowledge, Skills, and/or Abilities Required:  

Strict adherence to keeping current records

Ability to multi-task and adapt to changes quickly

High level of accuracy and attention to detail

Strong oral and written communication skills

Advanced understanding of software operation, networked computer use and media software functions

Strong interpersonal skills such as communication, active listening and customer-care

Diagnostic skills regarding technical issues

Understanding of support tools, techniques, and how technology is used to provide services   

Self motivated and eager to learn when faced with challenges

4-year degree in an art, music or media-related field preferred

High level of proficiency with Cycling 74’s products and Ableton Live/Max for Live

Technical support experience preferred, but not required

Competitive salary based on experience and qualifications

Flexible ‘work-at-home’ policy facilitated by advanced communication tools

Health, dental, and generous paid time off policies

Interesting working environment and supportive culture

Cycling ’74 is looking for a motivated and organized individual for our Customer and Product Support position. This is a full time, US-based

JOB OPENING - CYCLING ‘74 Customer and Product Support