Problem with Custom Color Picker Palette in High Sierra

bkshepard's icon

I have Max 7.3.4 installed on two Macintosh computers, one running Sierra (10.12.6) and the other High Sierra (10.13.1). When I go to the inspector of an object to set a color choice, I can't select from my custom color palette in the High Sierra version, but I can in the Sierra version (working with the exact same file on both computers). I can select from the main palette, and from the color wheel/sliders/etc., but not from my custom palette. Again, I CAN select from the custom palette in Sierra, just not High Sierra. Is anyone else experiencing this?

Color Picker

tyler mazaika's icon

Is it working correctly in other applications? I'd try in TextEdit but also in some other 3rd party apps if possible.

bkshepard's icon

Thanks for the suggestion, Tyler. Yes, it does work correctly in other apps like TextEdit and MS Word. Interestingly, I also tried it in Max 6.1, and it didn't work there.

zarpud's icon

Same here in other applications they open "couleurs" (because I'm on a french version) and it works well, but in Max it still open "color" picker and it doesn't work

bkshepard's icon

One of my computers (see my original post above) was working fine using OS 10.12.6 and Max 7.3.4 (the build right before the most recent build). With that computer, I just did a little experiment. First, I updated the Max build to the most recent (1d56897) and tried the custom palette in the color picker. It worked fine. Then, I updated my OS to High Sierra (10.13.1) and tried the custom palette in the color picker--it doesn't work. I can use the custom palette in other applications in High Sierra, but not Max. It seems to be a problem with Max and High Sierra.

zarpud's icon

they will fix it : "We have fixed it for a future version of Max that will be released in the second quarter of next year. As a current workaround you can use the eyedropper tool to select a preset color."

bkshepard's icon

Where did you see that? 2nd quarter of next year is when Max 8 is scheduled to be released.

zarpud's icon

the support team answered me.