Troubleshooting user issues

Hi folks,

I have a set of Max projects that I use with some of my college classes, mostly fairly simple things that we use in the lab, where I have a room full of iMacs. Lately I've started trying to send the students home to run these on their home computers. And I find that a surprising number of students have a surprising number of problems getting these things to run.

Sometimes I suspect that they haven't installed the program correctly, even though it is a very simple install. Sometimes it may have something to do with how they have the audio set up at home. Sometimes patchers seem to be running but there is no sound.

What I'm wondering is: are there any useful troubleshooting things I can have them do when a patcher either fails to open or doesn't run properly? Some kind of diagnostic they can run, screenshot, and send to me?

Thanks!

-mk